Shipping & Return policy

Thank you for shopping with us at AeroFlow. We value your satisfaction and want to ensure a smooth and convenient shipping and return process. Please review our return policy below for detailed information:

Shipping & Processing time:

  1. Processing time for all orders can take up to 48 hours. You will get an email confirming that the order has been sent. Shipping days start counting from the moment you receive this email.
  2. Shipping takes somewhere between 1 to 14 days depending on your location. Domestic shipments (Belgium) take 1 to 3 business days on average.
  3. Shipping is done by Bpost, PostNL or DPD.

Returns:

  1. Eligibility:

    • Products must be returned within 14 days from the date of purchase.
    • Products must be in their original, unused, and unworn condition.
    • Products must be returned in their original packaging, including any tags or labels.

  2. Return Process:

    • To initiate a return, please contact our customer service team at "info.aeroflow@gmail.com".
    • Our customer service representative will guide you through the return process and provide you with a return authorization if eligible.
    • Pack the item securely, ensuring it is protected during transit.
    • Include the original purchase receipt or order confirmation in the return package.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping unless otherwise stated.
    • We recommend using a traceable shipping method to ensure the safe return of the product.
    • Please retain the tracking number for reference purposes.

  4. Inspection and Refunds:

    • Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
    • If the product is deemed eligible for a refund, we will process the refund based on your original payment method within 14 days.
    • Refunds will be issued for the purchase price of the returned product, excluding any shipping charges or restocking fees, if applicable.

  5. Exclusions:

    • For hygiene reasons, products that have been worn, used, or laundered are not eligible for return.
    • Any products that have been personalised, customised, or altered may not be eligible for return unless due to a manufacturing defect.

  6. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact our customer service team immediately.
    • We will work with you to resolve the issue promptly, either by offering a replacement or initiating a refund.

Please note that this return policy applies to direct purchases made through our official channels. If you purchased our products from authorised retailers, please refer to their respective return policies.

If you have any questions or need further clarification regarding our return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your complete satisfaction with your AeroFlow purchase.

Please retain a copy of this return policy for your reference.