Privacy policy

At AeroFlow, we are committed to protecting the privacy and security of our customers' personal information. This privacy policy outlines how we collect, use, and safeguard the data you provide to us. By using our services and providing your information, you consent to the practices described below:

  1. Information Collection:

    • We may collect personal information, such as your name, contact details, shipping address, billing information, and email address when you place an order or create an account.
    • We may also collect non-personal information, such as your IP address, browser type, and device information, for analytical and statistical purposes.

  2. Use of Information:

    • We use the information collected to process and fulfil your orders, communicate with you regarding your purchases, and provide customer support.
    • Your email address may be used to send you important updates, promotions, and newsletters, which you can opt out of at any time.
    • We may use non-personal information for website optimisation, data analysis, and marketing purposes.

  3. Data Protection and Security:

    • We employ industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse.
    • We utilise secure socket layer technology (SSL) during data transmission to encrypt sensitive information.
    • We restrict access to personal information to authorised personnel only, and we regularly review and update our security practices.

  4. Third-Party Disclosure:

    • We may share your personal information with trusted third parties who assist us in providing services to you, such as payment processors, shipping partners, and marketing agencies. These third parties are bound by confidentiality obligations and are prohibited from using your information for any other purposes.
    • We do not sell, trade, or otherwise transfer your personal information to external parties without your consent, except as required by law or to protect our rights, safety, or property.

  5. Cookies and Tracking Technologies:

    • We use cookies and similar tracking technologies to enhance your browsing experience, personalise content, and gather information about website usage.
    • You have the option to disable cookies through your browser settings, but please note that some features of our website may not function properly as a result.

  6. Data Retention:

    • We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

  7. Your Rights:

    • You have the right to access, update, and correct your personal information. You may also request the deletion of your data, subject to any legal obligations we may have to retain certain information.
    • If you have any concerns or inquiries regarding your personal information, please contact our customer service team.

This privacy policy is subject to change. Please review it periodically for updates. By continuing to use our services after any changes, you accept and consent to the updated privacy policy.